FAQ
Q: What’s your MOQ?/ Could you accept small orders?
A: We accept orders above 1pcs.
Q: How long Warranty?
A: Most of our products enjoy atlest 1 year warranty.
Q: Can I get a sample order?
A: Yes, we welcome sample order to test and check quality.
mixed samples are acceptable.
Q: Can you make a custom designed product?
A: Yes, OEM & ODM serivces are available.
Q: What payment methods do you accept?
A: We accept all major credit cards and Paypal. We can also
accept T/T, Western Union, MoneyGram, Alibaba online
payment (trade assurance), several other methods.
Q: How soon will you dispatch my order?
A: Generally within 3-5 working days. OEM & ODM order would be longer.
Q: How do you ship the goods/ how long does it take arrive?
A: DHL, Fedex, UPS, EMS and TNT are preferred by most of our
Clients, We also have great contacts for professional air and
Sea shipping agents for big wholesale orders.
Q: How long does delivery take?
A: Air and Sea shipping depends on the order quantity and
your location, so please contact us for an estimate. A smaller
express shipment will arrive in 3-5 working days.
Q: If I send you my design will it remain private?
A: Of course, We never share an individual’s private designs
with anyone else, We could sign a confidentiality agreement
before production.
Q: Can you do a custom logo on the products?
A: Yes, we can print your logo and company name etc in
our products. You can send us the artwork by email in
AI, Jpg, Tif, Eps, Tiff or Coreidraw formats.